Refund Policy
Mercuria
Refund & Returns Policy
1. Return Window
We want you to be completely satisfied with your purchase from Mercuria. If you’re not happy with your item, you have 30 calendar days from the date of delivery to initiate a return.
Example: If your order arrives on January 15th, you must request a return by February 14th to be eligible.
2. Eligible Items for Return
To qualify for a return, items must meet the following conditions:
- Item is in its original, unused condition
- All original packaging and tags are intact
- Item has not been worn, washed, or altered
- All accessories and components are included
- Item shows no signs of use or damage (except for manufacturing defects)
3. Non-Returnable Items
The following items cannot be returned:
- Final sale or clearance items (marked at purchase)
- Personalized or custom-made items
- Items that show signs of use, wear, or damage
- Underwear, socks, or intimate apparel (for hygiene reasons)
- Swimwear (unless unworn with tags attached)
- Opened beauty, health, or consumable products
- Items purchased more than 30 days ago
4. How to Start a Return
Starting a return is easy. Follow these steps:
Email our support team at contact@saas-dzone.com with your order number and reason for return.
Receive your return authorization and shipping instructions via email within 24 business hours.
Pack your item securely in its original packaging and ship it to the address provided.
Track your return shipment using the provided tracking information.
Note: Please do not ship items back without first contacting us. Unauthorized returns may be refused.
5. Refund Process
Once we receive and inspect your return, here’s what happens:
| Step | Timeline |
|---|---|
| We receive your return | Tracked by shipping carrier |
| We inspect the item | 1-2 business days |
| We approve your refund | If item meets return conditions |
| Refund issued to original payment method | 5-10 business days after receiving return |
Important: Refunds are processed to your original payment method. Please allow 5-10 business days for the refund to appear in your account after approval. Some banks may take additional time to post the credit.
6. Damaged or Defective Items
If you receive a damaged or defective item, we’ll make it right! Here’s what you need to do:
Take clear photos of the damage or defect from multiple angles, including close-up shots of the specific problem area.
Email us immediately at contact@saas-dzone.com with your order number and photos within 48 hours of delivery.
We’ll review your case and provide a replacement or full refund at no additional cost.
Photo Requirement: Photos must be clear and show the defect clearly. This helps us resolve your issue quickly and prevents disputes.
7. Wrong Item Received
If you received the wrong item or incorrect quantity, we’ll fix it immediately at no cost to you.
- Contact us with your order
